Essential details
Quantity(pieces):1
MOQ:1 pieces
G.W:82 kg
Lead time:30 Days
Size:L(223)*W(153)*H(24) cm
N.W:100 kg
Shipping:Ocean freight, Air freight, Express Delivery
Specification Number:VGRTT-X03
Package Description:Wooden Box
Product Introduction
1. Q:What is your warranty and after-sales support policy?
A:We provide a two-year free warranty for all our products. During this period, any damage due to materials or workmanship will be repaired or replaced free of charge.
Beyond that, we offer a lifetime warranty — after the initial two years, we continue to provide lifelong parts support and replacement at cost, ensuring your tent remains in optimal condition.
A:We provide a two-year free warranty for all our products. During this period, any damage due to materials or workmanship will be repaired or replaced free of charge.
Beyond that, we offer a lifetime warranty — after the initial two years, we continue to provide lifelong parts support and replacement at cost, ensuring your tent remains in optimal condition.
2. Q: Is the product packaging secure?
A:Yes. We use robust, custom-designed honeycomb-structured packaging with internal cushioning to protect the product from impact and compression during long-distance shipping, ensuring it arrives safely.
A:Yes. We use robust, custom-designed honeycomb-structured packaging with internal cushioning to protect the product from impact and compression during long-distance shipping, ensuring it arrives safely.
3. Q: What is the delivery lead time?
A:The standard lead time is 30-45 days. The exact timeline depends on the order specifications and quantity. Our process is thorough: we confirm samples before production, conduct quality checks throughout, and perform a full inspection before shipment.
A:The standard lead time is 30-45 days. The exact timeline depends on the order specifications and quantity. Our process is thorough: we confirm samples before production, conduct quality checks throughout, and perform a full inspection before shipment.
4. Q: How do I install the product?
A:Our roof-top tents are designed for user-friendly installation. Each product comes with a detailed step-by-step installation manual. If you encounter any issues, our customer service team is available to provide remote guidance and support.
A:Our roof-top tents are designed for user-friendly installation. Each product comes with a detailed step-by-step installation manual. If you encounter any issues, our customer service team is available to provide remote guidance and support.
5. Q: Can you provide samples?
A:Yes. We welcome sample orders so you can personally verify our product quality, craftsmanship, and design. Sample production typically has a shorter lead time, depending on the model.
A:Yes. We welcome sample orders so you can personally verify our product quality, craftsmanship, and design. Sample production typically has a shorter lead time, depending on the model.
6. Q: Do you support customization?
A:Yes, we offer professional OEM/ODM services, supporting customization in branding, colors, materials, and partial structures. Please contact us to discuss your specific requirements.
A:Yes, we offer professional OEM/ODM services, supporting customization in branding, colors, materials, and partial structures. Please contact us to discuss your specific requirements.
7. Q: What are your payment terms?
A:We typically require an advance payment to initiate production. Specific terms (e.g., deposit ratio, balance payment timing) can be negotiated upon order confirmation to ensure a smooth and transparent process.
A:We typically require an advance payment to initiate production. Specific terms (e.g., deposit ratio, balance payment timing) can be negotiated upon order confirmation to ensure a smooth and transparent process.
